FAQ

• Why should I work with Capital Express over other private lenders?

  We stand out by offering amazing rates, flexible loan terms, and a streamlined application process.

  • What does that mean? It means we have better rates than most of the market, say yes more often and make the whole thing easier for you!
  • Why does it matter? With our commitment to transparency and personalized service, you can provide your clients with the best options, close more deals, and grow your reputation and success.

• How quickly can my clients expect to receive funding?

  5 days, subject to all documents being provided on time.

  • Why does that matter? You will close more deals this way and get paid much faster. This will free you up to close your next opportunity before others even get an approval letter.

• What types of properties does Capital Express finance?

  We focus mostly on residential and multi-residential properties. Click here to see our list of specific exclusions.

  • Why does this matter? Knowing what we can and cannot finance before you meet with your clients will help you come across as an expert. We recommend familiarizing yourself with the list to leave a great impression on your next client!

• How do you support brokers throughout the loan process?

  As soon as you submit a loan with us, you will get a “Broker’s account”. In this account, you will get access to all the application updates, upload portals and more. You’ll also have a dedicated account manager to assist you at every step, from initial inquiry to funding, ensuring a smooth and efficient process for you and your clients.

  • Why does this matter? When you have all your answers at any time of the day and a dedicated customer success manager to answer any and all of your questions, you will always be in the know, up to date and on the ball with your finger on the pulse.

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